Thank you for choosing to be part of our community at GRA. We are committed to protecting your personal information and your right to privacy. This privacy notice describes how we collect, use, and protect your information when you use our GRA MTS App and related services.
Table of Contents
- What Information Do We Collect?
- How Do We Use Your Information?
- Will Your Information Be Shared?
- Cookies and Tracking Technologies
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- What Are Your Privacy Rights?
- Do-Not-Track Features
- California Residents' Rights
- Updates to This Notice
- Location Data Collection and Use
- Data Review and Deletion
- Contact Information
1. What Information Do We Collect?
Personal Information You Provide
We collect personal information when you:
- Register on our GRA MTS App
- Express interest in our services
- Contact us for support
- Participate in activities on our app
Contact Information
Names, email addresses, phone numbers, usernames, passwords, contact preferences
App Information
Mobile device data, push notifications, storage access, device ID, operating system details
Location Information
GPS coordinates, approximate location, location history, and geolocation data when you use location-enabled features
Information from Other Sources
We may obtain information from public databases, marketing partners, and other third parties for marketing purposes, including mailing addresses, job titles, email addresses, and social media profiles.
Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate our app. This information includes:
- Location Data: We collect location information such as GPS coordinates, IP address location, and other location identifiers when you use location-enabled features of our app
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App usage patterns, features accessed, time spent in app
2. How Do We Use Your Information?
Account Management
Create and manage your account, facilitate login processes
Service Delivery
Provide requested services, process orders, handle customer support
Communication
Send administrative information, respond to inquiries, request feedback
Security & Legal
Protect our services, enforce terms, comply with legal obligations
3. Will Your Information Be Shared?
We may share your data based on the following legal grounds:
- Consent: When you give specific consent for a particular purpose
- Legitimate Interests: For reasonable business purposes
- Contract Performance: To fulfill our contractual obligations
- Legal Obligations: To comply with applicable laws and regulations
- Vital Interests: To protect safety and prevent illegal activities
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. You can refuse cookies in your browser settings, though this may affect certain features of our app.
5. How Long Do We Keep Your Information?
We retain personal information for as long as you have an account with us, or as required by law. When no longer needed, we will delete or anonymize your information.
6. How Do We Keep Your Information Safe?
We implement appropriate security measures, but no electronic transmission or storage can be guaranteed 100% secure. You should only access our app within a secure environment.
7. What Are Your Privacy Rights?
| Right | Description |
|---|---|
| Access | Request a copy of your personal information |
| Rectification | Request correction of inaccurate information |
| Erasure | Request deletion of your personal information |
| Restriction | Request limitation of processing |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing of your personal information |
Account Information
You can review, change, or terminate your account by:
- Logging into your account settings
- Contacting us using the information provided below
8. Do-Not-Track Features
Most web browsers include a Do-Not-Track (DNT) feature. Currently, no uniform technology standard for recognizing DNT signals exists, so we do not respond to DNT browser signals.
9. California Residents' Rights
Under the California "Shine The Light" law and CCPA, you may request information about:
- Categories of personal information we collect
- How we use and share your information
- Your rights to request deletion or correction
Important: GRA has not disclosed or sold personal information to third parties for business or commercial purposes in the preceding 12 months and will not do so in the future.
10. Updates to This Notice
We may update this privacy notice periodically. The updated version will be indicated by a revised date and will be effective when accessible. We encourage you to review this notice frequently.
11. Location Data Collection and Use
What Location Data We Collect
Our GRA MTS App collects the following types of location information:
- Precise Location: GPS coordinates when you enable location services
- Approximate Location: General area based on IP address or network information
- Location History: Previous locations visited while using the app
- Movement Patterns: Routes and travel patterns for service optimization
How We Use Location Data
Service Delivery
Find nearby tax offices, provide directions, estimate travel times
App Functionality
Location-based notifications, regional content, service availability
Analytics
Improve service coverage, optimize office locations, understand usage patterns
Security
Fraud prevention, account security, suspicious activity detection
Agent and Taxpayer Location Tracking
Our location tracking services are used for the following specific purposes:
Agent Location Tracking
- Monitor field agent locations during working hours
- Ensure agent safety and security in the field
- Optimize route planning for tax collection activities
- Verify agent presence at assigned locations
- Emergency response and assistance coordination
Taxpayer Location Services
- Locate taxpayers for compliance follow-up visits
- Verify business premises and registered addresses
- Conduct field audits and inspections
- Serve official tax notices and documents
- Investigate tax evasion and non-compliance cases
Compliance and Enforcement
- Track movement patterns for tax compliance verification
- Monitor business operations and activities
- Detect undeclared business locations
- Coordinate multi-location tax assessments
- Support legal proceedings and evidence collection
Administrative Efficiency
- Schedule and coordinate taxpayer meetings
- Plan efficient collection routes
- Allocate resources based on geographic data
- Improve service delivery timing
- Reduce administrative costs and delays
Legal Basis for Location Tracking
GRA's authority to track locations is derived from:
- Ghana Revenue Authority Act: Legal mandate for tax administration and enforcement
- Tax Administration Act: Powers to investigate and ensure compliance
- Legitimate Interest: Efficient tax collection and public revenue protection
- Legal Obligation: Statutory duty to collect taxes and prevent evasion
- Public Interest: Ensuring fair tax system and national revenue collection
Location Data Retention and Security
Data Retention Period
Location data is retained for up to 7 years in accordance with tax administration requirements and legal obligations
Access Controls
Location data access is restricted to authorized GRA personnel with legitimate business needs
Security Measures
Encrypted storage, secure transmission, audit trails, and regular security assessments
Data Sharing
Location data may be shared with law enforcement agencies for tax crime investigations when legally required
Location Data Controls
You can control location data collection through:
- Device Settings: Enable/disable location services for our app
- App Permissions: Grant or revoke location access in app settings
- Precision Level: Choose between precise and approximate location sharing
12. Contact Information
Questions About This Notice?
Email us at: info@taxpayersportal.com
GRA
No. 85 Ring Road, South Industrial Area
Accra, Greater Accra
Ghana
13. Data Review and Deletion
Based on applicable laws, you may have the right to request access to, change, or delete the personal information we collect from you. To request review, update, or deletion of your personal information, please contact us at: info@taxpayersportal.com